Agency or Department Name Here (for pda/handhelds)

Managing For Results (MFR)

Maryland Managing for Results (MFR) is a strategic planning, performance measurement, and budgeting process that emphasizes use of resources to achieve measurable results, accountability, efficiency, and continuous improvement in State government programs.

Managing for Results is linked to the State budget process and decision making. The Department of Budget and Management requires agencies to submit with their annual budget requests their overall agency missions, visions, key goals and performance measures, as well as the missions, goals, objectives and performance measures for every program in their agencies. The Office of Budget Analysis in the Department of Budget and Management reviews agency submissions based on established criteria, and considers the content of the submissions when making budgetary decisions. The Department of Budget and Management also monitors results in key performance areas to assess the progress that State government is making in addressing key policy issues and efficiently solving problems that confront the State.

• View ODHH's MFR

Strategic Plan

Under the authorizing statute of Chapter 537 of the Acts of the 2001 General Assembly,
The Governor’s ODHH is charged with working to increase access to educational, health and
social opportunities and promoting compliance with State, local and federal laws and assisting in
the development of policies to improve the lives of individuals who are deaf or hard of hearing.
The first of the Governor’s Five Pillars (Fiscal Responsibility), which in 2003 involved
“a series of enhancements to improve constituent services and save money,” aligns with the
objectives below. Effective and accessible programs and services ultimately contribute to State
savings by decreasing need for long term rehabilitation, dependence on state services, and
reducing potential for litigation on grounds of non-compliance.
Deaf and hard of hearing individuals have reported difficulties in accessing services
provided by state agencies, with complaints specifying mental health services and other services
provided through the Department of Health and Mental Hygiene, to mention an example. Some
complaints concern agencies with established eligibility criteria but lacking staff with the
technical expertise to make an appropriate determination. The quality of and access to these
services are also reported as inconsistent throughout the state.
Increased awareness training would assist agencies in developing appropriate policies and
practices that will provide deaf and hard of hearing individuals’ equitable access to State-funded
services and to ensure effective delivery of critical services.

• ODHH's Strategic Plan (Coming Soon)